Got Questions? We’ve Got Answers.
The best way to get in touch with our team is to drop us a note through our email: hello@cardonskin.com. We will respond super fast... but not so fast that you think we are robots.
What are Cardon's Quality Standards?
All our products are produced to the standards of Korea Cosmetic Regulation, which is higher than that of the United States. All Cardon products contain cactus extract to soothe skin irritation.
Cardon products are vegetarian friendly and made 100% cruelty free, meaning we don't test on animals (and never will). Our products are free of parabens, sulfates, phthalates, formaldehyde, siloxanes, SLES, SLS, ALS, PEGs, phenoxyethanol, petrolatum, silicone, or drying alcohols.
Are your skincare products clinically tested or proven to be effective?
Yes! We conducted an 8-week independent clinical study with our products. Learn more about the significant results here.
What is Cardon's Return Policy?
At Cardon, we proudly stand behind the quality of our products—using them on our own faces daily. While our formulas are developed to be gentle and effective for all skin types, everyone's skin is unique. That’s why we offer a 100% Satisfaction Guarantee.
If you're unhappy with your purchase for any reason, simply contact us within 30 days of receiving your order and we’ll assist with processing your return and refund. All first-time subscription orders or one-time purchases are eligible for returns.
How to Start a Return: Just email us at hello@cardonskin.com with your name and order number, and we’ll take it from there.
Refunds to credit cards typically appear within 5–10 business days. Refunds to gift cards are available immediately on your original card.
At Cardon, we're here to keep skincare simple and stress-free—just the way it should be.
SUBSCRIBERS
Subscription refill orders are not eligible for returns. Subscriptions can be adjusted in your online portal and must be canceled before the renewal date to avoid charges. We designed our subscriptions to be super easy to use so you can have your routine on your schedule: skip, swap, delay, or cancel at any time.
Subscribers also receive email notifications with options to delay, skip, or swap items in their upcoming order 3 days before the order is processed. Any questions feel free to email our team at hello@cardonskin.com
TRIAL SETS
Trial sets and samples are not eligible for returns. The Bestsellers Trial Set upgrades to a full-size Anti-aging Set subscription 28 days after purchase. Trial set subscriptions can be adjusted in the online portal.
Please note: Shipping, customs, or other additional fees are not covered under our satisfaction guarantee.
Do you have special offers?
- Save 30% on first skincare set subscription with code "FIRSTSET."
- Free shipping on all subscription orders or one-time orders $50+. No code required.
- Active subscribers also get exclusive offers and early access to new product before they launches.
Can I Get Free Shipping?
We offer free shipping on all subscriptions and one-time orders over $50 within the continental United States. Shipping typically takes 3-5 business days You'll receive an email from us with tracking information once it does. Because we have a small team, we don’t ship on weekends or U.S. holidays.
We offer international shipping to Canada and Europe through USPS and DHL at a subsidized rate for one-time orders (subscriptions excluded). There may be additional charges upon receipt based on the country's custom duties and carrier processing fees.
Does This Work for Oily Skin?
Our products are developed for oilier, more sensitive skin types. Our formulas are water-based to be non-comedogenic, and have a lightweight texture. All our products contain cactus extract to soothe skin irritation and redness.
Can Women Use Cardon?
Absolutely! Our founders are both women and they use Cardon everyday. Our formulas work especially well for those with sensitive skin since we use cactus extract to soothe.
How do I become a Cardon VIP?
Active subscribers are auto-enrolled in our Cardon VIP Program. Perks include exclusive offers, free gifts with purchase, early access to new product launches, and priority customer service. All you have to do is maintain an active subscription (which you can customize the frequency of or skip shipments any time).
How Do I Manage My Subscription?
Click "My Account" in our top navigation. You can edit your subscription ship dates and frequency from your account. We’ll always email you 3 days before your next order. If you have any questions or want to customize your box, email us hello@cardonskin.com.
Cardon Products Are
Easy to Use
We never create two products when we can achieve the same results with one. Cardon products are designed to be easy to use every day.
Backed By Korean Innovation
Korean R&D is two decades ahead of the rest of the world. Cardon products use the highest quality, most effective ingredients out there.
Non-Toxic
Finally, an ingredient label you can feel good about. Every ingredient in Cardon products is good for your skin, and easy on the mind.
